Policies & Procedures

REGISTRATION AND TUITION

Little Swimsters provides two enrollment formats depending on the program. All programs are open year-round with ongoing enrollment based on availability.

Class availability may vary depending on the time of year and instructor coverage. Current availability can be viewed on our calendar via our website or app.

All regular classes are private 1:1 lessons. Adult group classes are offered in a 3:1 format. Semi-private classes are available by request for swimmers of similar ages and skill level.

Private and Semi-Private Classes: Enrollment reserves a recurring weekly time slot for each swimmer. Tuition is billed monthly based on the swimmer’s scheduled classes.

Adult Group Classes: Enrollment is offered through a class pass system. Swimmers may purchase a 5, 10, or 15 class pass and attend any available group class. Enrollment is flexible and not tied to a recurring weekly time.

Passes are only available for purchase through the Little Swimsters app.

A non-refundable $25 annual registration fee per household is required upon enrollment. Tuition for private and semi-private classes is drafted on the 1st of each month based on the swimmer’s scheduled classes for that month.

Payment is required in full at the time of initial enrollment. If enrollment begins mid-month, tuition will be prorated accordingly. Tuition reflects swimmer’s reserved time and dedicated instruction, not attendance.

A valid credit or debit card is required to remain on file. Families may request to pay by cash or check, however:

• A$30 fee will be applied for any returned checks
• Payments not received by the 5th of the month will be charged to the card on file unless otherwise arranged.

CLASS TIMES

Lesson length is based on age and program type:

• 20minute private lessons for swimmers ages 2 and under
• 30minute private and semi-private lessons for swimmers ages 3 and up
• 45minute group classes for adult programs

Swimmers choosing private or semi-private classes are enrolled in a consistent weekly day and time on a recurring monthly basis. This consistency allows for stronger instructor relationship and more effective progression. Current class availability can be viewed on our online calendar. Adult group classes operate on a flexible schedule. Swimmers may attend any available class using their class pass and are not assigned a recurring weekly time. Attendance is subject to class availability and capacity limits.

Families may request to change their weekly day and time based on availability. Schedule changes are subject to availability and are not guaranteed. Request can be made at any time and will be accommodated when possible.

Schedule adjustments are rare but may occur due to instructor availability or facility needs. Families will be notified in advanced whenever possible.

TIMELINESS

Lessons begin and end at scheduled times. Please arrive early to allow your swimmer time to change, use the restroom, and be fully prepared before their lesson begins. Late arrivals will result in a shortened lesson, as classes will still end at the scheduled time. Swimmer arriving more than 15 minutes late may be considered a no-show.

In the event a lesson begins late due to Little Swimsters, we will make every effort to provide the full lessons time whenever possible.

SEMI-PRIVATE CLASSES

Little Swimsters offers semi private classes for swimmers who prefer to learn alongside a partner. Semi-private classes are available for swimmers ages 3 and up and who are close in age (within 2 years). To maintain the quality and effectiveness of instruction, both swimmers should be at a similar level and comfortable participating together.

Families are responsible for enrolling both swimmers in the class (e.g., siblings, relatives, or friends). Semi-private availability is offered upon request

CANCELLATIONS

Customer Cancellations: Must be made at least 24 hours prior to your scheduled lesson to be eligible for a make-up class. Lessons cancelled with less than 24 hours’ notice, or missed without notice, are not eligible for a make-up.

Cancellations must be submitted through your online account, text message, or email. Verbal or late notifications are not eligible for consideration.

Facility Closures: In the event of a facility closure due to weather, maintenance, or other unforeseen circumstances, a make-up class will be added to your account. Refund or account credits will not be issued for closures outside of our control.

MAKE-UPS

Make-up classes are offered as a courtesy to accommodate schedule conflicts. A minimum of 24 hours’ notice is required to qualify for a make-up class.

Lessons missed due to late cancellations or no-shows are not eligible for a make-up.

Make-up classes are:

• Subjectto availability
• Notguaranteed to match your regular class time or instructor
• Noteligible for rescheduling if missed

A substitute instructor may be used when necessary.

This policy does not apply to lessons cancelled by Little Swimsters. In those cases, a make-up class will be added to your account.

Make-up classes must be used within 365 days of the missed lesson.

COMMUNICATION

Little Swimsters communicates important updates, closures, and announcements via email, text message, and the Little Swimsters app. Families are encouraged to regularly check these communication channels to stay informed of any updates regarding their swimmer’s schedule. In the event of urgent updates, notifications may be sent through multiple channels. It is the responsibility of each family to ensure their contact information is current and accurate within their account.

REFUNDS

Enrollment secures a reserved weekly time slot that is in high demand. As a result, tuition is based on enrollment, not attendance. Little Swimsters does not offer refunds or credits for missed classes, late cancellations, unused lessons, or mid-month withdrawals.

PAUSE CLASSES

Families may request to pause their enrollment while retaining their swimmer’s reserved time slot. A monthly pause fee of $30 per family, plus $10 for each additional swimmer, will be applied during the pause period.

The pause form must be submitted by the 27th of the current month, prior to the next billing cycle. You can find the pause form on our website, app, or request it from our team.

During a pause, the reserved time slot remains held for your swimmer and it not opened for new enrollments. The reserved time may be used for make-up classes when available. Regular billing will resume automatically at the end of the approved pause period.

WITHDRAWAL

To withdraw from lessons, a completed drop notice from must be submitted by the 27th of the current month to take effect before the next billing cycle.

Withdrawal requests submitted after billing has been processed will take effect the following month.

EQUIPMENT

Proper preparation helps maximize each swimmer’s comfort and success during their lesson. To ensure a safe and comfortable experience, swimmers should arrive prepared with the following:

• Swimwear: All swimmers must wear appropriate swim attire. One-piece swimsuits are recommended for female swimmers
• Swim Diapers: Swimmers under the age of two, or those who are not potty-trained, are required to wear a disposable swim diaper. A reusable swim diaper worn over the disposable diaper is strongly recommended.
• Swim Caps: Swimmers with long hair are encouraged to wear a swim cap to improve comfort and visibility during lessons.
• Towels:Please bring a towel to each  Towels are not provided.
• Goggles: When recommended by your instructor, swimmers should bring properlyfitted goggles to each lesson to support comfort and

HEALTH & WELLNESS

Swimmers should not attend lessons if they have a fever, contagious illness, or symptoms that may impact their safety or the safety of others. If your swimmer has an ear infection or any condition that may affect their participation, please consult with your physician prior to attending lessons.

Swimmers are encouraged to avoid large meals immediately before their lesson to promote comfort in the water.

PHOTO/VIDEO CONSENT

Little Swimsters may capture photos and videos during lessons for training, educational, and promotional purposes.

We are committed to representing our swimmers and families in a positive and respectful manner. If you prefer that your swimmer not be included in any photos or video content, please notify us in writing and we will honor your request.