Policies & Procedures
Policies & Procedures
Registration and Tuition
You can register with Little Swimsters Swim School at anytime. View our calendar page for session dates. Availability will change based on sessions. All regular lessons are private 1:1 sessions. Semi-private and group lessons available by request. There is a non-refundable $25 annual registration fee, per household. Register your family online at www.littleswimsters.com/form.
Payment is required in full at the time of initial enrollment. Payments are due monthly. Monthly tuition will vary based upon the number of class registered for weekly that calendar month. If you start in the middle of the month, tuition will be prorated. Invoices for payment will be sent on the 25th of each month for the upcoming month. Invoices are due by the 3rd for the current month. Invoices not paid by the 3rd are subject to cancellation. Little Swimsters accepts cash, card, check and mobile payments. There is a $30 fee for each returned check.
Class Times
Little Swimsters Swim School offers 20 minute, 30 minutes, and 1 hour private sessions. Class times are available online at www.littleswimsters.com/calendar. You will be enrolled in the same weekly session on a recurring monthly basis, per session. You may change your weekly day and time, based on availability, at anytime to conveniently fit your schedule, per month. Schedules are subject to change with or without notice.
Make-Ups
A 24 hour notice must be given in order to receive to be rescheduled for free. If the customer is a no-show, or cancels within 24 hours of the beginning of the session, there will be no eligibility for a make-up session. Any missed make-up will not be rescheduled. This policy does not apply to any changes initiated by Little Swimsters. Make-up sessions can be scheduled at any available time. Substitutes instructor may be necessary to complete make-up session.
Cancellations
All cancellations must be made 24 hours prior to the beginning of the session. The easiest way is to cancel your lessons is to log in to your account and cancel online. It is your responsibility to cancel lessons at least 24 hours prior to your session to be eligible for a make-up lesson. In the case that a facility is closed due to inclement weather, maintenance, or an event your account will be credited for the classes cancelled due to the closure. This will be a credit, and not a refund.
Refunds
When you enroll for a lesson you are reserving a slot that is in high demand. By reserving this spot you are agreeing to pay for your reserved spot independent of attendance. It is your responsibility to make sure that your vacations, appointments and other activities do not interfere with the classes for which you have enrolled. Little Swimsters will offer no cash refunds for classes missed for any reason.
Timeliness
Please be on time for class. Classes begin and end at very specific times. Please arrive early enough so that the swimmer has time to stop by the bathroom, get changed and get their equipment ready before class begins. Arriving late will effect the length of time of the lesson (a shorter lesson) and being 15 minutes late may result in a no-show. Swim Instructors are held to the same standard.
Equipment
- Swim Suits: All students must wear appropriate swimwear. It is recommended that girls wear one-piece swimsuits.
- Swim Diapers: All students under the age of three or that are not potty-trained are required to wear a disposable swim diaper. A reusable swim diaper is highly recommended to put over the disposable diaper.
- Swim Caps: Any student that has hair long is recommended to wear a swim cap. This will help the swimmer feel more comfortable in the water.
- Towels: Please remember to bring a towel to each lesson. When getting out of the pool, it is cold and walking around wet is not recommend as the swimmer can easily get sick. Towels are not provided.
- Goggles: Please bring a pair of goggles to each lesson and make sure they are properly fitted before entering the pool. Goggles will enhance the comfortability of the swimmer and make swimming a lot easier.
Semi-Private and Group Lessons
While Little Swimsters focuses on private swim lessons, we do offer semi- private and group lessons. Please speak to a Little Swimsters representative for more information. Call us at 281-845-9533 or send us an email.
Health Concerns
If the swimmer has a fever, diarrhea or any other illness, please stay at home until the illness has subsided. Please avoid large meals before lessons. Children, especially of young ages, have been known to contract swimmers ear. In the event of an ear infection please contact your physician.
Release of Liability & Consent for Treatment
PLEASE READ CAREFULLY BEFORE ACCEPTING. THIS IS A RELEASE OF LIABILITY & WAIVER OF CERTAIN LEGAL RIGHTS. I am the parent/guardian of the participant(s) or I am the participant that will be enrolled in swimming lessons with Little Swimsters Swim School. I understand that swimming is a hazardous activity. I recognize that there are risks inherent in the sport of swimming, including but not limited to paralyzing injuries and death. The participant agrees to participate in swimming activities with Little Swimsters Swim School and hereby agrees to indemnify and hold harmless Little Swimsters Swim School, its management, directors and agents, franchisees, members, associates, employees and owner/operators against any liability resulting from any injury that may occur to the participant while participating, independent of the cause of the injury. The participant also agrees to indemnify Little Swimsters Swim School, its management, directors and agents, franchisees, members, associates, employees and owner/operators against any damages arising from any claims, demand, action or cause of action by the participant, independent of the cause of the damages. The parent/guardian of the participant or the participant authorizes any representative of Little Swimsters Swim School, franchisees or owner/operators to have the participant treated in any medical emergency during their participation. Further, the participant and/or parent/guardian agrees to pay all costs associated with any medical care and transportation for the participant.
In the event of a medical emergency, the undersigned Parent/Guardian of the participants listed, hereby grants authorization to Little Swimsters Swim School, its management, directors and agents, franchisees, its members, associates and employees and owner/operators, to employ any legally licensed physician or health care facility on behalf of the participant, and to direct and/or order emergency medical treatment for the participants. Each of the undersigned also agrees that neither Little Swimsters Swim School, franchisees, owner/operators nor any of their respective representatives, shall be liable under any circumstances to anyone for exercising the foregoing authority in the event of an emergency.
Privacy Policy
This Privacy Policy governs the manner in which Little Swimsters Swim School collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://littleswimsters.com/ website (“Site”).
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Little Swimsters may collect and use Users personal information for the following purposes:
- To run and operate our Site
We may need your information display content on the Site correctly. - To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently. - To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. - To improve our Site
We may use feedback you provide to improve our products and services. - To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Electronic newsletters
If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
Changes to this privacy policy
Little Swimsters has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. This policy was generated using Privacy Policies.com
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.
This document was last updated on March 15, 2022
